Privacy Policy

We collect information you provide directly, information collected automatically, and information from third parties:

• Account data: name, work email, company, website and password when you create an account or book a demo.
• Creator data: social handles, audience metrics, shipping address (for product fulfillment) and payment details for payouts.
• Usage data: pages visited, features used, device and browser information, IP address and approximate location.
• Communications: messages exchanged through the platform, support requests and survey responses.

We use personal information to:

• Provide and operate the Services, including matching brands and creators, fulfillment tracking and reporting.
• Process transactions and send related notifications.
• Improve and personalize the Services, including developing new features.
• Communicate with you about products, offers and updates (you can opt out at any time).
• Ensure safety, prevent fraud and comply with legal obligations.

We do not sell your personal information. We share it only with: (a) brands and creators you choose to work with, to the extent needed to run a campaign (e.g. shipping address shared with the brand's fulfillment provider); (b) service providers who process data on our behalf (hosting, analytics, payments, e-mail) under contractual confidentiality obligations; (c) authorities when required by law; and (d) a successor entity in the event of a merger or acquisition, subject to this policy.

We use cookies and similar technologies to keep you signed in, remember preferences and measure how the Services are used. See our Cookie Policy at hyvenna.com/cookies for details and choices.

We retain personal information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes and enforce agreements. We protect data with encryption in transit, access controls, and regular security reviews. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Depending on where you live (including under the GDPR and LGPD), you may have the right to access, correct, export, restrict or delete your personal information, and to object to certain processing. To exercise any of these rights, e-mail account@hyvenna.com. We will respond within 30 days. You may also lodge a complaint with your local data protection authority.

We may process data in countries other than where you live. When we transfer personal information internationally, we use appropriate safeguards such as standard contractual clauses.

The Services are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child provided us data, contact us and we will delete it.

We may update this policy from time to time; material changes will be announced on this page with a new 'Last updated' date. Questions? Contact us at account@hyvenna.com.